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TiftNet Network Management Policy 2014

Network Management Policy (Dec 4, 2014)
Plant TiftNet, Inc.
Network Management Policy
(Version 20141204)

Plant TiftNet ("Plant TiftNet" or "Company") provides this Policy in order to disclose its network management practices in accordance with the FCC's Open Internet Rules. Information about Plant TiftNet's other policies and practices concerning broadband are available at www.tiftnet.com ("Plant TiftNet Website").

Plant TiftNet manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. Plant TiftNet wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.

Plant TiftNet manages its network for a number of reasons, including optimization, as well as congestion- and security-protocol-management. Plant TiftNet's customers generally will not be impacted by the protocols and practices that Plant TiftNet uses to manage its network.

Plant TiftNet's Network Management Practices

Plant TiftNet uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Such management tools and practices include the following:

I. Managing Congestion

Plant TiftNet periodically monitors its network using a variety of platforms to analyze the IT infrastructure, traffic, and bandwidth usage. Plant TiftNets monitors the volume of bandwidth usage in the aggregate, as well as individual bandwidth usage to determine the condition of its network at a given time. The Plant TiftNet network is a DOCSIS-based system which balances packets of data to fairly shape network traffic during times of congestion. If congestion emerges on the network, Plant TiftNet will engage the use of software and reporting systems to identify and address the cause. Plant TiftNet has increased capacity on its network by installing DOCSIS 3.0.

On Plant TiftNet's network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on Plant TiftNet's network.

Customers using conduct that abuses or threatens the Plant TiftNet network or which violates the company's Acceptable Use Policy, Internet service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.

Plant TiftNet's network and congestion management practices are 'application-agnostic', based on current network conditions, and are not implemented on the basis of customers' online activities, protocols or applications. Plant TiftNet's network management practices do not relate to any particular customer's aggregate monthly data usage.

II. Network Security

Plant TiftNet knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by providing resources to its customers for identifying and reporting such threats as spam, viruses, firewall issues, and phishing schemes. Plant TiftNet, through its third party email host, deploys spam filters in order to divert spam from an online customer's email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through the email.

As its normal practice, Plant TiftNet does not block any protocols, content or traffic for purposes of network management except that the company may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.

For modem access to the broadband network, one Medium Access Control (MAC) address per cable modem is permitted for residential service. Two MAC address are permitted for business customers. Except as may be provided elsewhere herein, Plant TiftNet does not currently engage in any application-specific behaviors nor does it employ any device attachment rules for its network.

III. Monitoring Schedule

Plant TiftNet monitors the volume of bandwidth usage in the aggregate, as well as the volume of individual bandwidth usage on a weekly basis. Plant TiftNet also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, Plant TiftNet provides notification to the customer via email or phone. If a violation of Plant TiftNet's policies has occurred and such violation is not remedied, Plant TiftNet will seek to suspend or terminate that customer's service.

IV. Network Management Technology

Plant TiftNet employs a variety of industry-standard tools, applications and devices to monitor, secure and maintain its network, including the following:

-software to monitor SNMP network devices and graph traffic;

-IT infrastructure management and monitoring software;

 -solutions to record network performance data; and

-network traffic probes for traffic analysis

V. Service Descriptions

Plant TiftNet offers residential and business packages for broadband service. Plant Tift Net's broadband service offerings, including additional fees, can be found here for Residential Service and here for Business Service.

VI. Network Performance

Plant TiftNet makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by Plant TiftNet's network. Plant TiftNet measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets. However, customer's service performance may also be affected by one or more of the following: (i) the particular websites being accessed; (2) capacity in the public Internet beyond Plant TiftNet's network; (3) customer's computer and equipment (including wireless router); and (4) inside wiring at customer's premise.

Actual speeds on Plant TiftNet's network are at 98% of advertised speeds, on average. The typical latency measured on Plant TiftNet's network from CMTS to a cable modem is 8ms to iSms. Plant TiftNet measures these components on its network on a weekly to bi-weekly basis. These measurements are best approximations by Plant TiftNet. Customers may also perform their own speed tests here.

Customers purchasing broadband service packages with speeds of at least 3Mbps will have the best results with real time applications such as video.

VII. Specialized Services

Plant TiftNet provides the following SpeCialized Services to its customers: Voice-over-theInternet- Protocol (VoIP).

Plant TiftNet routes VolP traffic over a private virtual network to subscribers and is completely separated from main Internet traffic. Therefore, there is no impact on customers' broadband service from Plant TiftNet's provision of specialized services.

VII. Commercial Terms

In addition to this Network Management Policy, patrons may also find links to the following on the Plant TiftNet Website:

For questions, complaints or requests for additional information, please contact Plant TiftNet at: 229-382-3003.

For repair, Plant TiftNet's standard policy is for customer to submit a trouble ticket and schedule a service call.